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Right of revocation

Right of withdrawal

You can cancel the contract within 14 days without giving reasons in writing (for example, letter, fax, e-mail). The period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.

In order to exercise your right of withdrawal, you must inform us

Protrade-Integra gGmbH
Steinbeisweg 14
71364 Winnenden
E-Mail: Kontakt@protrade-Integra.com
Tel.: +49 (0) 7195 5874-22
Fax: +49 (0) 7195 5874-20

by means of a clear statement (eg a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached model withdrawal form, which is not required.

 

Withdrawal form

If you want to revoke the contract, please fill out this form and send it back to:

Protrade-Integra gGmbH
Retoure / Halle 4
Steinbeisweg 14
71364 Winnenden

I / we hereby revoke the contract concluded by me / us for the purchase of the following goods / the provision of the following services:

....................................
..........................................
..............................................................................

Goods ordered on:

.............................
Date

 

Goods were recieved on:

........
.....................
Date

 

Customer name and address:

.............................
.............................
.............................
.............................
Date

 

Customer signature

(only with written revocation)

To meet the deadline, the timely dispatch of the revocation is sufficient.

 

Consequences of Withdrawal

In the event of a cancellation we are obliged to reimburse all received payments, including shipping costs (with the exception of additional costs resulting from choosing another means of delivery than the most favorable (payment in advance) offered by us) immediately and the latest within 30 days from the day on which we have received your statement of withdrawal. Under no circumstances will you be charged for additional costs, resulting from reimbursements. We reserve our right to withhold refunds until we have retreived the goods or until you have provided proof, that the goods have been returned by you, whichever is fulfilled first.

You are liable to return the goods without delay and the latest within 14 days after the day on which you have stated your withdrawal. The deadline is met if you return the goods within 14 days.

You bear the immediate costs of returning the goods. We offer a postpaid return label (only servicable within Germany!) for a fee of 3 € which you can download. The fee will be charged against the refund amount of your return. Should you decide against using this service the accumulated reshipment charges will not be reimbursed.

You are liable for a possible loss of value of the goods only if said loss of value is due to unnecessary handling of the goods beyond determination of nature, condition and functionality of the goods.

The right of return does not apply to delivery of sealed audio or video recordings (such as CDs, LPs, DVDs), provided that the supplied data carriers have been unsealed by you; to delivery of tickets for events of all kinds (for example concerts); in the case of delivery of goods that are made to customer specifications or clearly tailored to personal needs; no longer original packaged underwear, swimwear, tights, overknees and stockings; for piercings, body and ear jewelery as well as earphones; washed or altered textiles as well as remaining stock and special offers.

If items are sent back that are excluded from revocation, the costs for the return to the sender will be borne by the customer.

- End of cancellation policy -

 

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